General Terms & Conditions

Moralea · moralea.com · Last updated: June, 2026

Article 1 – Definitions

• Cooling-off Period: the period within which the consumer can exercise their right of withdrawal.
• Consumer: a natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur.
• Ongoing Contract: a distance contract concerning a series of products or services, with obligations spread over time.
• Right of Withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period.
• Entrepreneur: the natural or legal person offering products or services remotely to consumers.
• Distance Contract: a contract concluded between the entrepreneur and the consumer using remote communication techniques.
• Importer of Record: the party legally responsible for the import of the goods and for paying any import duties, taxes and clearance fees in the country of delivery.
• CESOP: the Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

Article 2 – Identity of the Entrepreneur

• Business name: Bovista
• Chamber of Commerce (KvK) number: 92653774
• VAT number: NL004967981B06
• Business address: Brugakker 1412, 3704WG, Zeist
• Customer service email: info@moralea.com
• Customer service hours: Monday – Friday, 9:00 am – 5:00 pm (UK time)

Article 3 – Applicability

These general terms and conditions apply to every offer by the entrepreneur and to every concluded distance contract. Before the agreement is finalized, these terms are made available to the consumer electronically, in a way that allows them to be stored and reproduced.

Article 4 – The Offer

• Offers are non-binding. The entrepreneur reserves the right to modify offers.
• The offer clearly specifies the total price, including shipping fees. Import duties, import VAT/GST, and customs clearance or handling fees are not included in the displayed price and are payable separately by the customer as set out in Article 8.

Article 5 – The Agreement

The agreement is established once the consumer accepts the offer and complies with the specified terms. The entrepreneur will confirm receipt of the accepted offer without delay by email.

Article 6 – Right of Withdrawal

• Consumers have the right to withdraw from the contract within 14 days of receiving the product, without providing a reason.
• To exercise this right, the consumer notifies the entrepreneur within the cooling-off period via info@moralea.com
• The direct costs of return shipping are borne by the consumer, unless stated otherwise.
• Returns should be sent to: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,
  City: Ningbo

Article 7 – Costs in Case of Withdrawal

The entrepreneur will reimburse the payments received from the consumer within 14 days of the withdrawal, provided the product is returned in its original condition. The entrepreneur may withhold reimbursement until the goods are received back or the consumer has demonstrated that the goods have been returned.

Article 8 – Delivery Terms, Customs, Import Duties and VAT

8.1 All goods offered and sold through this website are shipped under the delivery term Delivered At Place (DAP), also commonly referred to as Delivered Duty Unpaid (DDU), as defined under Incoterms® 2020. The customer is solely and fully responsible for all costs and obligations arising from the importation of the goods into the destination country.

8.2 Such obligations include, but are not limited to:

• (a) payment of import duties, import VAT or goods and services tax (GST), and other taxes or levies applicable at the point of entry;
• (b) customs clearance costs, including any brokerage, inspection, or handling fees imposed by customs authorities, postal carriers, or courier services; and
• (c) compliance with local laws, product regulations, restrictions, and required certifications in the country of delivery.

8.3 The entrepreneur does not act as the importer of record for any order; the customer acts as the importer of record. Responsibility for the goods in relation to import passes to the customer upon shipment. The entrepreneur is not liable for any delays, seizures, refusals, or fines arising from the customer’s failure to comply with applicable import laws or to settle required fees.

8.4 The entrepreneur provides the commercial documentation required for international shipment (including, where required, a pro forma or commercial invoice, product description, and declared value). The entrepreneur does not guarantee that the documentation or goods will meet specific regulatory or technical import requirements in the country of destination. The customer is solely responsible for verifying whether the ordered goods are permitted for import, restricted, or require special permits or licenses.

8.5 The customer agrees to indemnify and hold the entrepreneur harmless from any financial consequences, claims, penalties, or charges imposed by customs authorities or third parties as a result of the customer’s non-compliance with applicable import regulations.

8.6 Customers are strongly advised to contact their local customs authority or consult relevant import guidelines prior to placing an order, to avoid unexpected charges, delays, or refusals at the border.

Article 9 – VAT and CESOP Compliance

Payment service providers are required to register and report certain cross-border transaction data in the CESOP system (Central Electronic System of Payment Information) in accordance with EU regulations. The entrepreneur complies with applicable payment-reporting and VAT regulations, which may affect the monitoring and reporting of payments.

Article 10 – Conformity and Warranty

• The entrepreneur ensures that the products comply with the agreement and applicable legal requirements.
• Complaints about defects must be reported in writing within 14 days of discovery.
• Where a return is required, products must be returned in their original packaging and condition.

Article 11 – Delivery

• Orders are delivered within 30 days unless otherwise informed.
• In case of delays, the entrepreneur will inform the consumer within 14 days of the order date.
• Orders are shipped under terms that make the customer the recipient and importer of record for any import-related processes (see Article 8).
• The entrepreneur ensures that products are dispatched in compliance with international shipping regulations but bears no responsibility for delays or issues arising during customs clearance.

Article 12 – Complaint Resolution

• Complaints must be submitted in writing within 7 days of discovering the issue, to info@moralea.com
• The entrepreneur will respond within 14 days. If a longer resolution time is required, the entrepreneur will provide an estimated timeline.

Article 13 – Disputes and Governing Law

These terms and conditions are governed by Dutch law. Disputes will preferably be resolved amicably. If necessary, disputes will be submitted to the competent court in The Netherlands. Consumers may also have the right to bring the matter before the competent court of their place of residence, where mandatory consumer law so provides.